Skip to main content


Have a question about TOBEN? We’ve got your answer below. Still need more info? Contact us and we’d be happy to help you further.

  • Can you accommodate all dietary needs?

    We offer a range of gluten free, dairy free, nut free, kosher, and halal options. Additionally, we are heavily focused on creating delicious plant based options for vegan and vegetarian guests. We request clients submit all allergies and dietary needs when providing the final guest count. Based on the final menu, we prepare dishes omitting allergens or providing an alternative that accommodates the special needs of your guests.

  • Do you provide staffing?

    Yes. For any fully-serviced event we will quote and coordinate all wait staff, bar staff, coat check, and culinary staff based on the complexity of service, guest count, and specific service requests.

  • Are rentals included in your quote?

    Yes. For events requiring rentals, a preliminary estimate will be included in your proposal based on the style of service/menu, guest count, and venue. The rentals are subject to change based on the finalized menu and will be revised throughout the proposal process. The final rental charge with any adjustments, will be billed as part of your final invoice. Our team will coordinate everything and troubleshoot directly with the rental company onsite should there be any missed items, discrepancies etc. to ensure a smooth event.

  • Do you offer Beverage Services?

    Yes, our team is happy to assist you with any beverage needs and can provide open bar packages, cash bars, a la carte, or beverage on consumption. We also offer soft beverage/garnish packages and coffee service. Custom menus/estimates will be prepared in the proposal process based on the variety offered, timeline for service and preferred selections. For consumption packages, a minimum of 1 drink per guest is required and additionally consumed beverages are billed post-event on the final invoice. Beverages may be provided under TOBEN’s Catering Endorsement Licence, and our team can also assist with applying for a Special Occasions Permit as required in public spaces or venues. Private residences do not require a liquor licence.

  • What other services do you offer?

    As a full service catering company, we include food, beverage, staffing, and rentals required for service in our comprehensive proposals. In addition to these standard offerings, we can assist with other event requirements including: tenting (both for guest seating and for satellite kitchens), valet, power sourcing, furniture rentals, and more. If we’re unable to assist you directly, we have partnerships with many amazing vendors who hold the same quality and professionalism as our team. We would be happy to make meaningful connections across planners, florals, decor, AV, and entertainment to support your event.

  • Do you provide Vendor Meals?

    Yes. We will provide meals for vendors as submitted and requested with your final numbers. Cost for vendors varies depending on style of service and offering and will be quoted during the proposal process. Vendors are typically serviced after the guests, at an appropriate time informed by the overall timeline for the event.

  • Will I receive leftovers?

    Due to food safety, leftovers are not guaranteed and will be up to the discretion of the Head Chef onsite at the event.

  • What is the service charge?

    The service charge is billed on food and beverage to cover the administrative and operational services related to your event. Drop off events are subject to a delivery fee only.

  • Is gratuity included?

    Gratuity is not included nor mandatory, but always welcome! Tips can be provided onsite or billed post-event by contacting your Event Manager.

  • When are final numbers due?

    Final numbers are required 8 business days prior to your event date. All menus are made to order from scratch and as such, following the submission of final numbers, we cannot decrease the guest count however, we will do our best to accommodate increases on a case-by-case basis.

  • How and when do I confirm my event?

    Our services outlined in the proposal are only confirmed once a signed contract has been provided alongside a deposit and credit card for security. We recommend you sign back as soon as possible in order to save your date, as availability does book up quickly and quotes will not be held longer than 7 business days.

  • What forms of payment do you accept and what is the payment schedule?

    You are welcome to pay with Visa or Mastercard, wire transfer, cheque or e-Transfer. Payment related questions can be directed to [email protected]. A 25% deposit is due upon booking and an additional 50% deposit is due 45 days prior to your event date. For events taking place within 45 days, a 75% deposit will be required to book. The remaining 25% with any adjustments will be billed post event.

  • What happens if I need to cancel my event?

    Notice of Cancellation must be provided to TOBEN in writing and requires confirmation of receipt by your appointed Event Manager. The initial 25% deposit paid to secure the event date is non-refundable and non-transferable. The second deposit paid is non-refundable and non-transferable within 44 days of the event date. If the client cancels their event for any reason within fourteen (14) days of the event date, the initial deposit and the second deposit are non-refundable and non-transferable and the remaining amount owed on the estimate at the time of the cancellation will be due.